GENERAL CONDITIONS


PRICES
All prices on this site are tax included.


MINIMUM ORDERING AMOUNT
There is no minimum ordering amount. 

TO ORDER/WAY OF SENDING
You can only order via this internet-site or by e-mail (for ordering articles that are not on this site).
We will send your order by priority mail after receiving your payment.

When we receive your order we will check whether the articles you ordered are in stock. If some articles are not in stock we will contact you by e-mail. You can choose whether you:
- want to replace these articles,
- want to cancel these articles or
- want us to wait for these articles to arrive before dispatching your order.

When your order is ready to be dispatched you will receive an e-mail with a summary of the articles to be delivered and the costs.

We will mail your order within 2 work-days after receiving your payment. Mailing is at the risk of the customer. Lost orders will not be compensated. The customer can choose for insured mailing, but the extra costs are at the account of the customer.


MAILINGCOSTS
The costs of mailing and administration charges depend on the size of your package. The exact amount will be mentioned in the e-mail we send you before mailing your order. For orders exceeding € 75,-- the mailingcosts will be reduced.

       weight                Europe 1*        Europe 2*        World*
         0 -   20 gram            1,65                   1,65                  1,65
       20 -   50 gram            3,25                   3,25                  3,25
       50 - 100 gram            4,85                   4,85                  4,85
     100 - 250 gram            8,05                   8,05                  8,05
     250 -    2 kilogr.          11,30                 14,50                17,70
       
Registered letter:             14,50                 16,90                20,50

                                               
                                       Europe 1*       Europe 2*              World*
Parcel without Track and trace (max. 2 kg) 11,30                14,50               22,55        
Parcel with Track and Trace:
max. 2 kg                                                  16,00                23,00           29,90
2 - 5 kg                                                       23,00                30,25               41,50

Registered parcel:
max. 2 kg                                                     18,00                24,75               31,95
2 - 5 kg                                                    26,00                32,75               44,00

*Europe 1: Belgium, Danmark, Germany, France, Italy, Luxembourg, Austria, Spain, Great Brittain, Sweden
*Europe 2: all other countries in Europe, except Russia
*World: all other countries and Russia

CANCEL YOUR ORDER
For internet-transactions there is a legal "cooling down" period of 14 days. Within 14 days you can cancel or change your order without costs ONLY BY E-MAIL.
Send your cancellation or change to info@de-stempelwinkel.nl.

PAYMENT
Customers living outside the Netherlands but within the Euro-zone can pay in advance by transferring the total amount to the bankaccount from De Stempelwinkel in Eefde or by Paypal. For international payments you will need the IBAN code and the BIC code. I will send these codes in my mail confirming  your order. Be sure to mention your invoice-number and your name. 
Customers living outside the Euro-zone can only pay by Paypal. The costs charged by Paypal have to be paid by the customer.


RETURN
Articles can only be returned when they are damaged or when we sent the wrong articles. Please contact us before returning anything, to discuss the problem. You can only get a refund of the costs of returning after our permission.

The goods you want to return must be carefully packed and sent within 7 days. When we sent the wrong articles the articles have to reach us in perfect condition and in the original, closed packing.

When we have received the articles the complete purchase amount and the costs of return will be transferred to the account indicated by the customer.


PRIVACY
Your personal information will be treated as strictly confidential and will only be used for processing your order and, if you wish, sending our newsletter. We will NOT give your personal information to others.


COPYRIGHT
All stamps on this website are copyright protected. That means that you can use the stamps exclusively for making handstamped cards. The images may not be mechanically reproduced. Handstamped copies may not be sold or traded. Handstamped cards however may be sold. 

ACCEPTING OUR CONDITIONS
By sending an order the customer indicates to have read and to accept our conditions.